Help Center

Shipping destinations:

• We ship to most countries worldwide. 

Shipping times:

• Express shipping time for is 5-7 business days worldwide.
• Shipping time might vary depending on location, shipment method and other factors.
• Some countries have slow custom control, that might delay the shipping time. This is out of our hands and depends on the individual country.

Lead time:

From we recieve the order to we ship the products will be 1-3 business days.

You can select your preferred payment method at checkout.

• We have a secure payment system, so your customer information is save from any harm.
• We accept American Express, Visa, Mastercard, Apple pay, Google pay, Shopify pay, Paypal, Maestro

Note that additional exchange fee may apply if your currency is other than EUR dollars.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support at support@pickyourpens.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

We ship within the EU

If you have any other questions and can't find it in our FAQ

Email us @ support@pickyourpens.com

Thanks.